Terry Hawkins Travels from Los Angeles, USA

In 1989, Terry Hawkins founded People in Progress Global, now Progress Retail, a retail education company. Over her stella 3-decade career Terry has become renowned for creating some of the most impactful retail programs in the industry. Her clients often boast 20-30% increases in sales, with reductions in staff turnover upwards of 70%. She attributes these astounding results to her ability to synthesise programs; to be able to emotionally and intellectually trigger participants to willingly change their behaviour for the long term. Her deep passion and commitment to transforming the planet through retail has seen her as one of the pioneers and driving forces of EMPATHY in business. Over 100,000 alumni have participated in her multitude of programs, and it is a rare person who cannot recall these events, often saying they were life-changing both personally and professionally.

Terry calls herself the 'Accidental Author'. After being inundated with requests from her audiences, Terry reluctantly penned (literally - by hand) her first book, "There are only TWO TIMES in LIFE, NOW & TOO LATE!" which highlights her own extremely challenging journey through early life and how she was able to overcome the fallout from these numerous hardships through the creation of her two fictional characters, Pitman® and Flipman®. People were so inspired that Terry was asked to write a children's series, and the "Flipman Rules: Let's DO" series was born. Terry was also asked to write "Let's DO Well" for Tour de Cure, teaching children about wellness and demystifying the fear around cancer.

Senior leadership teams usually have one trait in common - ambition. Issues can arise when strong people have differing values, goals and modes of leading. Congruence and alignment, especially with mergers and acquisitions requires collaborative and focused leaders, and Terry Hawkins is often commissioned by CEO's to assist in helping leadership teams to do this. Through her unique ability to have groups flush out the hidden, and obvious barriers to their own and the collective success she is able to present and navigate a safe yet transparent personal growth journey to the desired outcome. She is forthright, bold and caring. She commits to the end result, and her ability to bring leadership teams together is outstanding.

There is online training, and then there is highly engaging, inspiring and results focused education that occurs online. With its recent iteration, Progress Retail now provides live and online education, along with a robust operations platform for retailers. Terry pioneered empathy-centred sales and management training with a purely in-person training facilitation model, and now she has transitioned her skill as an educational designer, and entertaining and Informative host to include the robust library of inspiring online content and downloadable resources The business’ core education product, C.A.R.E. Customers Are Really Everything® has had over 30 years of durability in its analog, in-person format as a front-line retail sales system, and now, along with the entire suite, is gaining even more traction in an e-learning format.