Ashley Saltzman Travels from Melbourne, VIC

Topics

Business
Customer Service
Master Of Ceremonies
Negotiation Skills

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Meet Ashley Saltzman, the man with over 26 years of commercial negotiation and dispute resolution experience at top-notch global corporations like SAP, IBM, and MYOB.

As the former Head of Escalations and Disputes at SAP, Ashley has a knack for resolving multimillion-dollar commercial disputes — up to a whopping EUR $40 million.

Ashley was a key player and go-to guy at IBM in their Dispute Resolution team, resolving over 500 major disputes in the Australia/New Zealand region. His expertise then led him to SAP, where he spent 71⁄2 years and during this time, he managed to untangle over 160 cases across Asia Pacific Japan and the United Kingdom, solidifying his reputation as the ultimate problem-solver.

But Ashley isn't just about the boardroom drama.

He's the brains behind the "Mastering Customer Escalations" program, a masterclass he has facilitated and delivered to over 770 people at SAP in 16 countries. This program spills the secrets on avoiding commercial disputes, handling escalations, and managing fallout — it's like a crash course in keeping your cool when things get hot.

As a published author of "The Man Who Defuses Bombs," Ashley brings a wealth of real-world experience to the stage. He's not your conventional suit-and-tie professional; instead, he's the engaging MC who adeptly shares valuable insights, fostering connection and perhaps eliciting a few smiles along the way.

Testimonials

Ashley is a great strategic thinker and communicator. It is a pleasure working with Ashley on the FMC Board.

FMC Mediation & Counselling Victoria

Ashley brought excellent critical negotiation and commercial skills to successfully turn clients with serious disruptions to their business operations by managing the issues causing this. This involved sourcing IBM global resources, negotiating release, travel and budget with their management and successfully dealing with C level client executives to agree clear exit criteria. Ashley also volunteered to take on additional process improvement work. An example is that he worked very closely with me and global counterparts to put in place a pervasive issue identification process. He led the successful resolution of a number of these issues improving overall client satisfaction leading to additional revenue for IBM. I would have no hesitation in recommending Ashley for any senior position involving high level management, arbitration and commercial skills. His performance for me was always exceptional.

IBM

Ashley has always maintained a high level of patience with clients and the ability to be a great mediator to ensure client’s issues are resolved advantageously for the client and the business. Client experience is a main focus for Ashley and always ensures services are delivered above expectations. Ashley is also very organised and is a great manager and team player.

Xero